Vision
Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
Mission
- To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
- To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
- To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
| Sr. No. | Brief about the Activity / Service | Expected Timelines for Processing by the DP after Receipt of Proper Documents |
|---|---|---|
| 1 | Dematerialization of securities | 7 days |
| 2 | Rematerialization of securities | 7 days |
| 3 | Mutual Fund Conversion / Destatementization | 5 days |
| 4 | Re-conversion / Restatementisation of Mutual Fund Units | 7 days |
| 5 | Transmission of securities | 7 days |
| 6 | Registering pledge request | 15 days |
| 7 | Closure of demat account | 30 days |
| 8 | Settlement Instruction | Depositories to accept physical DIS for pay-in of securities up to 4:00 PM and DIS in electronic form up to 6:00 PM on T+1 day. |
Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
| Sr. No. | Type of Activity / Service | Brief about the Activity / Service |
|---|---|---|
| 1 | Value Added Services |
Depositories also provide value added services such as:
|
| 2 | Consolidated Account Statement (CAS) | CAS is issued within 10 days from the end of the month (if there were transactions in the previous month) or half-yearly if there were no transactions. |
| 3 | Digitalization of Services Provided by the Depositories |
Depositories offer the following technology solutions and e-facilities through DPs:
|
1) The Process of investor grievance redressal
| Sr. No. | Type of Activity / Service | Brief about the Activity / Service |
|---|---|---|
| 1 | Investor Complaint / Grievances |
Investors can lodge complaints/grievances against the Depository/DP in the following ways:
A. Electronic Mode:
B. Offline:
|
| 2 | Investor Grievance Redressal Committee of Depository | If no amicable resolution is reached, the investor may refer the complaint to the Grievance Redressal Committee (GRC) of the Depository. The GRC will hear both parties and examine the relevant documents before resolving the complaint. |
| 3 | Arbitration Proceedings | Investors may also use the arbitration mechanism provided under the Depository Bye-laws and Operating Instructions for disputes related to depository services. The arbitral award is generally issued within four months from the date of appointment of the arbitrator(s). |
2) For the Multi-level complaint resolution mechanism available at the Depositories please refer to the link Complaint Resolution process at Depositories
| Sr. No. | Type of Special Circumstances | Timelines for the Activity / Service |
|---|---|---|
| 1 |
|
The client has the right to transfer all securities to any other Participant of their choice without any transfer charges within 30 days from the date of intimation through letter or email. |
| Sr. No. | Guidance |
|---|---|
| 1 | Always deal with a SEBI-registered Depository Participant for opening a demat account. |
| 2 | Read all the documents carefully before signing them. |
| 3 | Before granting Power of Attorney to operate your demat account to an intermediary such as a Stock Broker or Portfolio Management Services (PMS), carefully examine the scope and implications of the powers being granted. |
| 4 | Always make payments to registered intermediaries using banking channels. Never make payments in the name of an employee of the intermediary. |
| 5 | Accept the Delivery Instruction Slip (DIS) book only from your DP. Keep it in safe custody and never sign blank or partially filled DIS slips. Always mention ISIN and security quantity correctly. Any correction should be initialed by all account holders, and blank spaces should be struck off. |
| 6 | Inform your DP immediately about any changes in your personal information such as address, bank account, email ID, or mobile number and obtain confirmation of the update. |
| 7 | Mention your mobile number and email ID while opening or updating your demat account to receive SMS alerts and important updates. |
| 8 | Always ensure that the mobile number and email ID linked to your demat account are correct and up to date. |
| 9 | Never share the password of your online trading or demat account with anyone. |
| 10 | Never share One-Time Passwords (OTPs) received from banks, brokers, or any financial institution. |
| 11 | Do not share login credentials for depository services such as e-DIS, Demat Gateway, SPEED-e, or Easiest with anyone. |
| 12 | Demat is mandatory for the transfer of securities of listed public limited companies, except where exemptions apply. |
| 13 | If you have any grievance regarding your demat account, contact the designated Depository email IDs or lodge your complaint through SEBI SCORES Portal . |
| 14 | Keep a proper record of all signed documents, DIS slips issued, and account statements received. |
| 15 | Verify your transaction statements carefully. Report any unauthorized debit or credit immediately to your DP or Depository. |
| 16 | Appoint a nominee to help your legal heirs obtain the securities in your demat account after completing the required procedures. |
| 17 | Register for the Depository's online services or mobile application to monitor your holdings regularly. |
| 18 | Ensure that you receive holding and transaction statements periodically. You are entitled to receive a monthly transaction statement whenever transactions occur. |
| 19 | Do not follow herd mentality while investing. Always seek expert and professional investment advice. |
| 20 | Beware of schemes promising assured or fixed returns. |
- Receive a copy of KYC, a copy of account opening documents.
- No minimum balance is required to be maintained in a demat account.
- No charges are payable for the opening of demat accounts.
- If executed, receive a copy of the Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. You have the right to revoke any authorization given at any time.
- You can open more than one Demat account in the same name with a single DP/ multiple DPs.
- Receive a statement of accounts periodically. In case of any discrepancies in statements, take up the same with the DP immediately. If the DP does not respond, take up the matter with the Depositories.
- Pledge and /or any other interest or encumbrance can be created on demat holdings.
- Right to give standing instructions with regard to the crediting of securities in the Demat account.
- An investor can exercise their right to freeze/unfreeze his/her demat account or specific securities / specific quantity of securities in the account, maintained with the DP.
- In case of any grievances, the Investor has the right to approach the Participant or Depository or SEBI to get the same resolved within prescribed timelines.
- Every eligible investor shareholder has a right to cast its vote on various resolutions proposed by the companies for which Depositories have developed an internet-based ‘e-Voting’ platform.
- Receive information about charges and fees. Any charges/tariff agreed upon shall not increase unless a notice in writing of not less than thirty days is given to the Investor.
- Deal with a SEBI registered DP for opening demat account, KYC and Depository activities.
- Provide complete documents for account opening and KYC (Know Your Client). Fill in all the required details in the Account Opening Form / KYC form in your own handwriting and cancel out the blanks.
- Read all documents and conditions being agreed upon before signing the account opening form.
- Accept the Delivery Instruction Slip (DIS) book from DP only (preprinted with a serial number along with client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS.
- Always mention the details like ISIN, and number of securities accurately.
- Inform any change in information linked to the demat account and obtain confirmation of updation in the system.
- Regularly verify balances and demat statements and reconcile with trades/transactions.
- Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.
- Do not fall prey to fraudsters sending emails and SMSs luring you to trade in stocks/securities promising huge profits
